Privacy Policy

At Noreply Node, we take your privacy and data security seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our omnichannel SaaS platform, and connect third-party communication APIs (such as Meta/WhatsApp, Telegram, Google/Gmail, etc.).

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you or your customers ("Personal Data"). This includes:

• Account Data: Name, email address, company name, phone number, and billing information when you register for an account.
• Integration Data: API keys, OAuth tokens (e.g., Google Workspace), Bot Tokens (e.g., Telegram), Meta Access Tokens, and Webhook configurations necessary to route messages.
• Omnichannel Communication Data: Chat logs, email threads, message content, intent tags, and customer contact details (phone numbers, email IDs) processed through our platform on your behalf.
• System Data: IP addresses, browser types, access times, and interaction data used for system health monitoring and analytics.

2. How We Use Your Information

We use the collected data strictly for the following operational purposes:

• To provide, maintain, and improve the Noreply Node unified communication platform.
• To process, route, and deliver messages seamlessly across your connected channels (WhatsApp, Telegram, Email, etc.).
• To train and execute your private AI Knowledge Base (We strictly do not use your private communication data to train our global or public AI models).
• To send administrative information, platform alerts, and billing notifications.
• To comply with legal obligations and enforce our Terms of Service.

3. Third-Party API Compliance

Noreply Node operates as an official technology provider leveraging various third-party APIs. We adhere strictly to the respective developer policies of our partners, including but not limited to the WhatsApp Business Policy, Google API Services User Data Policy, and Telegram Developer Terms. We do not sell, rent, or monetize your end-users' data. You retain full ownership of your customer communications.

4. Data Sharing & Sub-Processors

We do not sell your personal data. We may share data only with trusted third-party vendors necessary for our infrastructure and operations, including:

• Cloud Infrastructure: Secure cloud hosting providers (e.g., AWS, Google Cloud) for database and server management.
• Payment Processors: Enterprise payment gateways (e.g., Stripe, Razorpay) for secure billing. We do not store your credit card numbers.
• Channel Partners: Meta Platforms, Inc., Google LLC, Telegram Messenger Inc., and other integrated services solely for the purpose of message delivery.

5. Data Security & Retention

We implement enterprise-grade security measures, including AES-256 encryption at rest and TLS 1.3 in transit, to protect your unified inbox data. We retain Account Data for as long as your account is active. Communication logs are retained according to your specific workspace retention settings and are permanently purged upon account deletion.

6. Your Data Rights

Depending on your jurisdiction (e.g., GDPR, DPDP Act), you have the right to:

• Access the personal data we hold about you.
• Request the correction of inaccurate data.
• Request the deletion of your data (Right to be Forgotten).
• Export your data in a structured, commonly used, and machine-readable format.

To exercise these rights, please visit our Data Deletion page or contact our legal team.

7. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: